These Terms and Conditions set out the basis on which Rubbish Removal Chiswick provides rubbish removal and waste collection services to domestic and commercial customers. By making a booking, accepting a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer means the person, firm or company who requests the services and is responsible for payment.
1.2 Services means rubbish removal, waste collection, waste loading, transportation, and related services provided by Rubbish Removal Chiswick.
1.3 Waste means any items, materials or rubbish that the Customer asks us to remove, and that we agree to accept in accordance with these Terms and Conditions and applicable waste regulations.
1.4 Contract means the agreement between the Customer and Rubbish Removal Chiswick for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
2.1 Rubbish Removal Chiswick provides non-hazardous waste collection and removal services for residential, commercial and other premises. Our services typically include loading, transportation, and disposal or recycling of waste at authorised facilities.
2.2 The specific nature and volume of the Waste to be collected, the location, the timing, and any access requirements will be agreed with the Customer at the time of booking or quotation.
2.3 We reserve the right to refuse to collect certain items, including but not limited to hazardous waste, clinical waste, asbestos, chemicals, solvents, gas bottles, fuel, explosives, pressurised containers, and any materials we reasonably believe pose a health, safety or environmental risk.
2.4 Our operatives will only remove items that the Customer explicitly requests us to take. It is the Customer's responsibility to ensure that no items of value or items to be retained are mixed with Waste set aside for collection.
3.1 Bookings for rubbish removal and waste collection may be made by telephone, email, or any other contact method we make available from time to time.
3.2 At the time of booking, the Customer must provide accurate information about the type, approximate volume and weight of the Waste, the address, access details, and any relevant parking or loading restrictions.
3.3 Based on the information supplied, we may provide an estimated price and time slot. Any quotation given before on-site inspection is indicative only and may change if the actual Waste or access conditions differ from those described by the Customer.
3.4 The booking is not confirmed until we have acknowledged receipt of the Customer's request and either confirmed the agreed price or agreed a basis on which the price will be calculated on arrival, such as per load, per cubic yard or per item.
3.5 We will use reasonable efforts to arrive within the agreed time window, but all times and dates are estimates only. We do not accept liability for delays arising from traffic, weather, access issues or other circumstances beyond our reasonable control.
4.1 Quotations are based on the information supplied by the Customer and assume normal access and loading conditions. If, on arrival, the Waste is significantly different in type, quantity or weight, or access is more difficult than anticipated, we may revise the quotation.
4.2 Our pricing may be calculated according to volume of Waste, weight, type of materials, labour time, or a combination of these. Any additional charges, such as congestion or parking fees, may be added where applicable.
4.3 We will notify the Customer of any change in price before commencing the work. If the Customer does not accept the revised price, we reserve the right to cancel the Service. In such cases, a call-out or cancellation fee may be charged to cover our costs.
4.4 All prices are given in pounds sterling and may be subject to VAT or other applicable taxes. Unless expressly stated otherwise, prices quoted are exclusive of VAT.
5.1 Payment is due in full on completion of the Service, unless otherwise agreed in writing in advance. We may, at our discretion, require full or partial payment prior to commencing work.
5.2 We accept payment by cash, bank transfer, debit card, credit card or other payment methods that we may make available from time to time. We do not accept payment by cheque unless specifically agreed in advance.
5.3 For commercial Customers with approved credit accounts, payment must be made within the terms set out on our invoice. If no specific terms are stated, payment is due within 14 days of the invoice date.
5.4 If the Customer fails to make payment when due, we reserve the right to charge interest on the overdue amount at the statutory rate from the due date until the date of actual payment, as well as any reasonable costs we incur in recovering the debt.
5.5 Title to any Waste collected does not pass to us until full payment has been received. We reserve the right to recover costs incurred in the event of non-payment, including legal fees and enforcement expenses.
6.1 The Customer may cancel or reschedule a booking by giving us reasonable notice prior to the agreed time slot. We ask for at least 24 hours' notice for cancellation or rescheduling.
6.2 If the Customer cancels with less than 24 hours' notice, or fails to provide access at the agreed time so that we are unable to carry out the Service, we may charge a cancellation or wasted journey fee to cover our costs.
6.3 If we need to cancel or reschedule the Service due to operational reasons, vehicle breakdown, staff illness, severe weather, safety concerns or other circumstances beyond our reasonable control, we will notify the Customer as soon as practicable and offer an alternative appointment. We will not be liable for any losses arising from such cancellation or rescheduling.
6.4 If the Customer has paid in advance and the Service is cancelled by us without a suitable alternative being agreed, the Customer will be entitled to a refund of any amounts paid for services not delivered.
7.1 The Customer must ensure that we have safe, unobstructed and legal access to the premises and to the Waste to be removed. This includes arranging any necessary permissions, permits or entry codes and ensuring that any pets, vehicles or obstacles do not impede access.
7.2 The Customer is responsible for complying with any parking restrictions at or near the collection address and for providing details of such restrictions in advance. Any parking penalties or charges incurred due to incomplete or inaccurate information may be charged to the Customer.
7.3 The Customer must ensure that the Waste set out for removal does not contain any hazardous or prohibited materials. If such items are discovered, we may refuse to remove them or may charge additional fees if specialist handling or disposal is required and agreed.
7.4 The Customer must ensure that all Waste intended for collection is clearly separated from items to be retained. We accept no responsibility for removing items that the Customer has not clearly identified as not to be taken.
8.1 Rubbish Removal Chiswick operates in accordance with applicable UK waste management laws and regulations, including duty of care obligations for the transport and disposal of controlled waste.
8.2 We will transport Waste only to authorised waste transfer, recycling or disposal facilities and will take reasonable steps to maximise recycling and recovery where commercially and environmentally viable.
8.3 We may issue or arrange for the issue of appropriate documentation, such as waste transfer notes, where required by law. Commercial Customers may be asked to provide additional information to enable us to comply with regulatory requirements.
8.4 The Customer remains responsible for the Waste until it has been loaded onto our vehicle. Once loaded and payment is made, responsibility for the Waste passes to us, subject to any statutory exceptions.
9.1 We will exercise reasonable care and skill in carrying out the Services. However, the Customer acknowledges that rubbish removal and waste collection may involve the movement of bulky or awkward items, and there is a small inherent risk of damage to surfaces or fixtures.
9.2 We are not liable for any pre-existing damage to the Customer's property, nor for wear and tear or deterioration that could reasonably be expected during the performance of the Services.
9.3 If we cause damage to the Customer's property through our negligence, our liability will be limited, at our option, to repairing the damage, compensating the Customer for reasonable repair costs, or paying fair replacement value for the damaged item, subject to evidence of value and condition.
9.4 We will not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of goodwill arising out of or in connection with the Services, whether in contract, tort or otherwise.
9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be limited or excluded.
9.6 The Customer is responsible for ensuring that any fragile, valuable or sentimental items are removed from areas where our operatives are working. We accept no liability for loss of or damage to such items unless caused by our negligence and clearly brought to our attention at the time.
10.1 If the Customer is dissatisfied with any aspect of the Service, the Customer should raise the issue with our office as soon as possible, and in any event within 48 hours of completion of the work.
10.2 We will investigate any complaint promptly and aim to resolve issues by way of remedial work, a partial refund, a full refund, or other appropriate remedy, depending on the circumstances and our assessment of the case.
10.3 Submitting a complaint does not entitle the Customer to withhold payment, except where we have expressly agreed in writing to defer or adjust payment pending investigation.
11.1 We shall not be liable for any delay in performing, or failure to perform, any of our obligations under the Contract if such delay or failure results from events, circumstances or causes beyond our reasonable control. This may include, but is not limited to, extreme weather conditions, vehicle breakdowns, strikes, lockouts, accidents, road closures, or regulatory changes.
11.2 In such circumstances, we will notify the Customer as soon as reasonably practicable and will use reasonable efforts to resume performance of the Services as soon as possible.
12.1 We will collect and use the Customer's personal data for the purposes of handling enquiries, providing quotations, performing the Services, processing payments, and managing our relationship with the Customer.
12.2 We will take reasonable steps to keep personal data secure and to comply with applicable data protection legislation. Personal data will not be sold to third parties.
12.3 By providing personal data, the Customer consents to our use of it for these purposes. The Customer may request access to, or correction of, personal data we hold about them to the extent permitted by law.
13.1 We reserve the right to amend these Terms and Conditions from time to time. Any updated terms will apply to bookings made after the date on which the revised terms are published or otherwise communicated to the Customer.
13.2 The version of the Terms and Conditions in force at the time of booking will apply to that specific Contract, unless a change is required by law or regulatory authority, in which case the updated provisions may apply immediately.
14.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
15.1 These Terms and Conditions, together with any written quotation or confirmation issued by us, constitute the entire agreement between the Customer and Rubbish Removal Chiswick in relation to the Services and supersede any prior understandings or arrangements.
15.2 The Customer acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of Rubbish Removal Chiswick that is not set out in the Contract.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of rubbish removal and waste collection services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services provided.
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Tipper Van - Rubbish Removal and Builders Waste Disposal Prices in Chiswick, W4
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 20 min | 3.5 | 200-250 kg | 20 bin bags | £160 |
| 1/2 Load | 40 min | 7 | 500-600kg | 40 bin bags | £250 |
| 3/4 Load | 50 min | 10 | 700-800 kg | 60 bin bags | £330 |
| Full Load | 60 min | 14 | 900 - 1100kg | 80 bin bags | £490 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
Luton Van - Rubbish Removal and Builders Waste Disposal Prices in Chiswick, W4
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 40 min | 7 | 400-500 kg | 40 bin bags | £250 |
| 1/2 Load | 60 min | 12 | 900-1000kg | 80 bin bags | £370 |
| 3/4 Load | 90 min | 18 | 1400-1500 kg | 100 bin bags | £550 |
| Full Load | 120 min | 24 | 1800 - 2000kg | 120 bin bags | £670 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
